Shipping & Returns Policy

At Garado, we are committed to delivering high-quality car and bike care products with transparency and care. Please read our Shipping & Returns Policy carefully before placing an order.

Shipping Policy

1. Shipping Coverage

We currently ship across India.

2. Order Processing Time

  • Orders are processed within 1–2 business days after order confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

3. Delivery Timeline

  • Estimated delivery time is 3–7 business days, depending on your location.

  • Remote or non-metro locations may take slightly longer.

Delivery timelines may vary due to factors beyond our control, such as courier delays, weather conditions, or regional restrictions.

4. Shipping Charges

  • Shipping charges (if applicable) will be clearly mentioned at checkout before payment.

  • Free shipping offers, if any, will be communicated on the website or product page.

5. Courier Partners

We work with reliable third-party courier and logistics partners to ensure safe and timely delivery.

Once shipped, tracking details will be shared via email or SMS.

6. Delivery Issues

If your order:

  • Is delayed beyond the expected timeline

  • Arrives damaged

  • Is marked delivered but not received

Please contact our support team within 48 hours of delivery status update.

Returns & Refund Policy

7. Return Eligibility

Returns are accepted only in the following cases:

  • You received a damaged or defective product

  • You received an incorrect product

To be eligible for a return:

  • The product must be unused

  • The product must be in its original packaging

  • Return request must be raised within 48 hours of delivery

8. Non-Returnable Items

Due to hygiene and safety reasons, used or opened products are not eligible for return or refund, unless damaged or defective upon arrival.

9. Return Process

To initiate a return:

  1. Email us at support@garado.in

  2. Share your order ID

  3. Attach clear images or videos of the issue

Once approved, we will arrange for a return pickup or guide you through the next steps.

10. Refunds

  • Once the returned product is received and inspected, refunds will be processed within 5–7 business days

  • Refunds will be issued to the original mode of payment

  • Shipping charges (if any) are non-refundable, unless the return is due to our error

11. Order Cancellation

  • Orders can be cancelled only before they are shipped

  • Once shipped, cancellation requests will not be accepted

To cancel an order, please contact us immediately after placing the order.

12. Contact Information

For any shipping, return, or refund-related queries, reach out to:

Email: support@garado.in

Website: www.garado.in

Policy Updates

Garado Auto Care reserves the right to modify this policy at any time without prior notice. Changes will be updated on this page.

Final Note

We believe good care extends beyond products—it includes honest policies, clear communication, and reliable support.

Join us!